"The challenges our staff were facing weren't difficult to resolve once they were empowered to do so."
Background
Vercoe Insurance Brokers is a New Zealand-based insurance brokerage firm that provides a range of insurance and risk management services to individuals and businesses. They wanted a platform where everyone could collate their thoughts and ideas on how to make Vercoe’s a better place to work and to increase productivity without micromanaging.
The experience of using Perspective
"It is extremely useful to have a platform all our staff can use independently to bring up areas for improvement.
We appreciate the fact that our staff can take ownership and don't have to put everything back on to management to sort out.
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Perspective also incorporates the input of every single staff member."
Impact
"The challenges our staff were facing weren't difficult to resolve once they were empowered to do so.​
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We are united now, understand what we are working towards, and what actions we each need to do to achieve this.
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We have made lots of progress since starting to use Perspective:
- We have addressed productivity and how we can improve this
- We have addressed confusion around job roles and how this can be clearer
- We have addressed areas of stress and how we can minimise this.
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We have also seen a noticeable reduction in the instances of sick leave and staff turnover in the period since we’ve introduced Perspective."